Frequently Asked Questions
Device Setup
Is there an on/off button?
No! Just make sure to pull out the plastic battery tab when you set up the WalkWise device. The device is always on as long as the two AAA batteries have not run out of power. The batteries should last at least one year in the WalkWise device.
What if the WalkWise device does not fit on my walker?
Check all of the wheels to make sure it does not fit on the front or the back wheels. Contact Drive support to determine if there are other options. You may need to acquire a different walker. If none of these solutions work, return the device kit for a full refund.
I’m having trouble putting the WalkWise device on my walker.
The WalkWise device is attached using three zip ties which are included in your kit. For further instructions, scan the QR code on the box or visit the WalkWise by Drive setup page.
Where do I get more supplies to attach the WalkWise by Drive to my walker?
The attachment process uses 22cm (8.75 inch) zip ties. These are available at most hardware stores.
I got a new mobility aid. Can I put my WalkWise by Drive device on my new walker or rollator?
Yes! Simply attach the WalkWise device to your new walker or rollator, and in the Settings -> Edit Device menu, update the Device Name and the Wheel Diameter.
My Node keeps blinking and I don’t see any data in the app.
You may need to reconfigure the Communication Node or connect it to a different Wi-Fi network. Find the instructions here. Make sure you are using a standard 2.4GHz network and that it does not have “5G” in its name.
Data
What data is captured by the device?
The WalkWise by Drive device records wheel rotations of the walker or rollator, allowing you to see the distance and duration of each motion event every minute of every day. This very detailed data gets turned into hour-by-hour charts, day-to-day graphs, or even month-to-month comparisons. The device also keeps track of how long it’s been inactive and if it is tipped over.
Does the device record sound or location?
No, the WalkWise by Drive device does not record audio, video, or location information. The only information captured is about wheel rotations and device orientation.
What if I go on vacation/away from home? Will the WalkWise device still record my steps?
The WalkWise device will record and store many weeks worth of data when you are away from the Node. When you return back to your home and are within range of the Node the data will automatically be uploaded to the WalkWise app.
Where can I learn more about the different notification options?
A complete list of notifications is available here.
How do I turn on notifications?
Each WalkWise account user has the ability to set their own notifications. To set notifications, click on the settings gear at the bottom of the home page. You will be directed to the notification page where you can set the notifications you prefer to receive.
What if my walker or rollator tips over when I am away from home? Will a notification be sent?
If the device is away from the Node, a tipover notification will not be sent.
I do not think my WalkWise device is recording my distance correctly.
Make sure you have selected the correct Drive mobility aid in the app under Settings -> Edit Device -> Wheel Diameter. If you still do not think the device is recording accurately, remeasure the wheel diameter that WalkWise is attached to and enter this number in the Manual Entry field. The measurement is in millimeters.
Account
Who can have access to my WalkWise data?
The device Admin (the person who subscribed to WalkWise by Drive) can add other people to the Care Circle in the Settings page of the app.
Can I have more than one device on my WalkWise account?
Yes! You can switch between devices by clicking on the device name at the top of the home screen. If you don’t see any other devices in the list, ask the device Admin to add you to the Care Circle.
How do I unsubscribe from WalkWise by Drive?
If you are logged into the account that originally subscribed to WalkWise by Drive, navigate to the Account screen and click “Manage Subscription”. If you do not see this option, you are likely not logged into the device Admin account.
Use your email to log in to the subscription portal, and you can cancel or edit your subscription. After canceling, no new device data will be added to the system, and notifications will not be available.
Still have questions?
Contact our support team!